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Revision date: 12.03.2026

Privacy policy

This Privacy Policy explains how NAVTOR (“we”, “us”, “our”) collects, uses, stores, discloses and protects your personal data when you visit our website or interact with us. This policy is written in accordance with the EU General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.

1. Data Controller

​The data controller responsible for processing your personal data is:

 

NAVTOR AS
Elganeveien 1, 4373 Egersund
Norway
Phone: +47 51 49 22 00
Email: navtor@navtor.com
Company registration number: NO997074327

 

For data protection inquiries, you may contact us at: quality@navtor.com

 

Data Protection Officer (if required):
quality@navtor.com

2. Categories of Personal Data We Collect

A. Data collected automatically (when visiting our website)

When you visit our website, we collect the following information automatically:

  • IP address (anonymised when analytics cookies are disabled)

  • Browser type and version

  • Operating system

  • Device information

  • Date and time of access

  • Pages visited and time spent

  • Referrer URL (how you arrived on our site)

  • Cookie preferences and consent logs

 

Legal basis:

  • Necessary cookies and technical logs → Legitimate interest (Art. 6(1)) to ensure website functionality, security and error-free operation.

  • Analytics, statistics, marketing cookies → Consent (Art. 6(1)) via our cookie banner.

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B. Data you provide voluntarily

When you contact us, request information or sign up for newsletters, we collect:

  • Full name

  • Email address

  • Phone number

  • Company information (if provided)

  • Product usage details (if relevant)

  • Content of your message

  • Support request details

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Legal basis:

  • Responding to inquiries / support → Legitimate interest (Art. 6(1)) or Contract performance (Art. 6(1))

  • Newsletter signup → Consent (Art. 6(1))

3. Purposes of Processing

We process your personal data for the following purposes:

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Website operation and security

  • Displaying the website correctly

  • Ensuring server stability and security

  • Detecting and preventing abuse

Legal basis: Legitimate interest (Art. 6(1))

​

Analytics and performance measurement

We use Google Analytics and Wix Analytics to understand visitor behaviour and improve the design, content and performance of our website.
Analytics runs only if you consent to non-essential cookies.

Legal basis: Consent (Art. 6(1))

​

Marketing and ad performance

We may analyse referral sources, ad-click performance or search keywords.

Legal basis: Consent (Art. 6(1))

​

Customer service and technical support

To respond to support or demo requests, we process the information you submit via forms or direct communication.

Legal basis: Contract performance (Art. 6(1)) or Legitimate interest (Art. 6(1))

​

Email communication and newsletters

If you subscribe to newsletters or updates, we use your information to send them.

Legal basis: Consent (Art. 6(1))

4. Cookies

We use:

  • Necessary cookies (always active)

  • Preference cookies

  • Statistics cookies

  • Marketing cookies

Only necessary cookies are set by default.
Statistics and marketing cookies are activated only if you click “Allow all” or grant consent in the cookie banner.

​

You can change or withdraw your consent at any time via the cookie settings badge on our website.

A detailed list of cookies is available on our Cookie Information Page.

5. Data Sharing and Processors

We share personal data only with trusted service providers (“processors”) that process data on our behalf under a signed Data Processing Agreement (DPA).

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These may include:

  • Website hosting providers

  • Analytics providers (Google Analytics, Wix Analytics)

  • Customer support systems

  • Newsletter/email service providers

  • CMS and CRM platform providers

​

Processors may only handle your data according to our instructions and must comply with GDPR security standards.

6. International Transfers (including transfers to the US)

Some of our service providers operate in countries outside the EU/EEA, including the United States.


Where data is transferred internationally, we ensure protection through one of the following safeguards:

  • Adequacy Decision (e.g., EU–US Data Privacy Framework, if applicable)

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Supplementary technical and organisational security measures

Details about specific transfer mechanisms can be provided upon request.

7. Data Retention

We retain personal data only for as long as necessary for each purpose:

  • Website logs: 30–180 days (depending on security needs)

  • Analytics data: 26 months or shorter if configured

  • Contact form submissions / customer support: 1 month, unless needed longer for ongoing support

  • Newsletter subscription data: until you withdraw consent

  • Cookie consent logs: 12 months

If legal retention obligations apply, we may store data for longer.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption

  • Access controls

  • Secure server environments

  • Data minimisation principles

  • DPAs with all processors

While no system is 100% secure, we continuously work to improve our safeguards.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:
•    Right of access – request a copy of your data
•    Right to rectification – correct inaccurate or incomplete data
•    Right to erasure – request deletion of your personal data
•    Right to restriction of processing
•    Right to data portability
•    Right to object – especially to direct marketing or processing based on legitimate interest 
•    Right to withdraw consent at any time
•    Right not to be subject to automated decision-making (we do not carry out automated decisions that have legal or significant effects)
 

How to exercise your rights
You can submit a request by emailing navtor@navtor.com
We may need to verify your identity before responding.
We respond within one month (may extend by two months for complex cases).
 

Right to complain
If you believe your data has been processed unlawfully, you can file a complaint with your local Data Protection Authority.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
We will post changes on this page and update the “Last Updated” date above.
For significant changes, we will notify users where appropriate.

11. Contact

For any questions about this Privacy Policy or how we process your data, please contact:

NAVTOR AS
Email: navtor@navtor.com
Phone: +47 51 49 22 00

 

1-MRK-001 Privacy Policy      

 

Revision date: 12.03.2026

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